Refund policy

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Return & Refund Policy – Rabiya Fashion Shop

Effective Date: 21 April 2026

At Rabiya Fashion Shop, we aim to provide quality products and a smooth shopping experience. If you receive a damaged, defective, incorrect, or materially different product, you may request a return or refund subject to the conditions below.

1. Return Window

Customers may request a return within 7 days of delivery.

Return requests submitted after 7 days may not be accepted, except where a longer period or remedy is required under applicable law.

2. Eligible Returns

A product may be eligible for return if:

The product is damaged or defective upon delivery.
The wrong product, size, colour, or variant was delivered.
The product received is materially different from the product ordered.
The product does not match the advertised characteristics, subject to applicable consumer rights. Consumer Affairs

3. Return Conditions

To be eligible for a return:

The product should be unused and in its original condition.
Original packaging, tags, labels, and accessories should be retained where applicable.
Proof of purchase/order details may be required.
Customers may be asked to provide photographs or videos showing the issue.
Products damaged due to misuse, improper handling, or normal wear and tear may not qualify for a return.

4. Non-Returnable Products

Certain products may be non-returnable due to hygiene, safety, customization, or other legitimate reasons. Any such restrictions will be communicated on the relevant product page or at the time of purchase.

These restrictions do not affect consumer rights that cannot legally be excluded.

5. How to Request a Return

To request a return, contact us through the customer-support details provided on our website within 7 days of delivery.

Please provide:

Order ID
Customer name
Product details
Reason for return
Photos/videos of the product, if applicable

Our team may review the request before approving the return.

6. Return Shipping

If the return is due to a wrong, damaged, defective, or materially incorrect product, the applicable return-shipping arrangement will be communicated by our customer-support team.

For other types of returns, return shipping may be the customer's responsibility where permitted by applicable law and the applicable product return conditions.

7. Refunds

Once the returned product is received and inspected, the refund request will be reviewed.

If approved, the applicable refund will generally be processed to the original payment method used for the purchase, or through another appropriate method where necessary.

The time required for the refund to appear in the customer's account may depend on the payment provider or bank.

8. Refund for Cancelled Orders

If an order is cancelled before dispatch and the cancellation is accepted, any eligible amount paid by the customer will be refunded through the applicable payment method.

Once an order has been dispatched, cancellation may not always be possible and the applicable return procedure may need to be followed.

9. Damaged or Tampered Packages

Customers are advised to inspect packages upon delivery.

If a package appears seriously damaged or tampered with, please notify the delivery partner where possible and contact customer support as soon as possible.

Photos or videos may be requested to help investigate the issue.

10. Wrong or Missing Items

If you receive an incorrect, missing, damaged, or defective item, contact customer support within 7 days of delivery with your order details and relevant photographs/videos.

After verification, we may arrange an appropriate replacement, return, or refund.

11. Exchanges

Where exchange is available for a particular product, the requested size, colour, or variant will be subject to stock availability.

If an exchange is unavailable, an eligible refund or another appropriate resolution may be offered.

12. Fraudulent or Abusive Return Requests

We reserve the right to investigate unusual, fraudulent, or abusive return activity.

Nothing in this policy is intended to restrict any consumer right or remedy that cannot legally be excluded.

13. Consumer Rights

This policy operates alongside applicable Indian consumer-protection and e-commerce requirements. The Department of Consumer Affairs lists the Consumer Protection (E-Commerce) Rules, 2020 and the Consumer Protection (E-Commerce) (Amendment) Rules, 2026 among the applicable rules. Consumer Affairs